SHIPPING POLICY
At LUNODesigns, we take great care to ensure that your order is carefully packed and delivered to you in a timely manner. We offer standard shipping options to cater to your needs. Our shipping costs are calculated based on the size and weight of your chosen items, and they will be clearly outlined at the time of checkout. We aim to provide transparent and reliable shipping methods to build trust and confidence with our valued customers.
Should you have any inquiries or special requests regarding shipping, please feel free to reach out.
RETURN, REFUND & EXCHANGE POLICY
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Consumer Rights: Under Australian Consumer Law, you are entitled to a remedy (refund, repair, or replacement) for faulty or misdescribed products.
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Change of Mind: We do not offer refunds for change of mind, but exchanges may be possible if the item is returned unused and in original condition within 14 days.
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Faulty or Damaged Products: If your product is faulty or damaged, contact us within a reasonable time for a remedy, including a free return, replacement, repair, or refund.
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Return Process: Contact us for return instructions and send the item back with proof of purchase.
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Non-Refundable Items: Misused items may not be eligible for return.
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Shipping Costs: Return shipping is the customer's responsibility unless the product is faulty or misdescribed.
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Refunds: Refunds will be issued to the original payment method after inspection.
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For questions or assistance, contact us via email.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
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